The call the counter could not answer
Up to 21% of calls to automotive service operators go unanswered, dropped or mishandled, and even the best locations miss nearly 10% (Marchex, 2026, vendor figure). AutoLeap puts the average lost revenue per missed call at $250 and says 85% of callers do not call back (AutoLeap, 2026, vendor figure). Owners on the shop forums describe the same overflow.
Missed calls a month, times your booking rate, times your average repair order.